My Durable Power of Attorney vs. Armed Forces Insurance (AFI)

afiOn a recent visit, I find my mother has written a check* for $495 to Armed Forces Insurance (AFI). I had no knowledge of this insurance plan and my mom had no recollection of what it was for, she just paid it. Sometimes my Mom will set it aside and hand over bills and other times, she will pay them. It’s really only been a major issue when it comes to magazine subscriptions which is why we have a subscription to Birds & Blooms until 2025. This is the first real bill she has paid in a while.

I find a copy of the invoice and contact the customer service department. They were very helpful and just asked that I send in a copy of my durable power of attorney. The customer service representative offered the option of emailing or faxing. YEAH!

I emailed the durable POA with my address and request for documentation on what the insurance is for. It was a list of personal items and jewelry. As I review the list, I know my Mom no longer has some of the items. She has handed over some of the jewelry to children already. I set it aside to address later.

Three weeks later, I get a call from AFI.  They want to know if they can help answer questions and if I’m aware that the policy needs to be renewed. The woman on the phone kindly walks me through the steps needed to get online access so I can renew and make the needed adjustments to the policy.

Armed Forces Insurance, not only made this easy, they followed up and helped me get this settled. Of course, they wanted payment, but they made the process of reviewing and accepting my Durable Power of Attorney what we all thought it would be!  Psyched. 

* My Mother was not ready to give up her checkbook so I opened a second account with limited funds that I monitor. It is not ideal, but it helped smooth the transition of the bill pay activities and protect their real checking account from a major loss of funds.

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