Two month’s ago, I shared how easy my appointment and the process was to become the “representative payee” with the Social Security Administration (SSA) for my parent’s using my durable power of attorney.
I was told I would get all the details mailed to me within 4 weeks. At 6 weeks, I started to call and cursed my belief that SSA would live up to the promise of services. The window for phone inquiries is relatively small (M, T, TH & F from 9 a.m. to 3 p.m., W 9 a.m. to 12 p.m.). On my first call during the “open” hours, the call volume was so heavy, I took the option to request a return call. A half of an hour later a woman calls from their central phone bank who is unable to help me. I am told I need to back during office hours to reach the local office. I explained that I called the number I was given during office hours. I’m told that I need to try again and know that when call volume is heavy, all calls are redirected to the central number , who in my case are unable to help me.
I tried calling more than eight times over a two-week period and was always bumped to the central phone bank. After ten weeks, my first confirmation that the process worked was my mom giving me a letter that she got from Social Security. She hands it over and asks me what it means. I tell her and she responds “Okay, Babe!” It took a lot longer than I had expected, but at least it’s finally done. Now … if only I would get the notice and details on how to login so I can update the address to make sure this year I get the tax forms. Completed.